e-Crypto Brokers Ltd is an independent cryptocurrency and digital tokens brokerage firm with traditional values. Based in London, our team of customer-focused cryptocurrency brokers, consultants, and ICO analysts develop strategies as well as provide comprehensive personal service to private and corporate clients. Our team is made up of individuals with experience in the financial services and technology sector.

Yes, e-Crypto Brokers Ltd is the trading name of Bilbow Investment Corp Ltd, a company registered in England and Wales. Our company registration number is 10845413. However, as of yet, there are no regulations in the UK which cover cryptocurrencies and so do not fall under FCA regulations. Even though we are not a regulated entity, we do abide by the Anti-money Laundering rules and in relations to our clients and counterparties, act honestly, fairly and professionally.

e-Crypto Brokers goal is to make cryptocurrencies and digital tokens accessible to all investors (mainstream and experienced). So, it doesn’t matter whether you are new to the cryptocurrency market or an experienced investor, our brokers have been trained and are experienced in dealing with all type of investors and portfolio sizes.

Our consultants can help you source any of the 1500+ cryptocurrencies on the market. However, in the interest of security, we always advise our clients to only buy cryptocurrencies that have offline wallet storage capabilities. Email us at customercontact@e-cryptobrokers.com or ring us and we will let you know the full list.

Yes, our minimum order is GBP500.

The answer is No. Our consultants are able to handle very high-volume orders.

We don’t offer an automated online cryptocurrency service. We only offer comprehensive personal service to our private and corporate clients.

  • Brokerage Fees: Our brokerage service charges range from between 2.5% to 10% depending on the amount and number of cryptocurrencies you wish to purchase or sell. No performance fee is levied against our Over the Counter (OTC) trades.
  • Portfolio Management Fees: Our Portfolio management fees are 25% of total profit applied at the time of trade exits.
  • Pre-Sales Fees: Our Pre-sale facilitation charges range from between 2.5% to 20% depending on the amount and type of cryptocurrencies presale you wish to participate in. No performance fee is levied against our Over the Counter (OTC) trades. Please contact us at customercontact@e-cryptobrokers.com for more information.
  • Advisory and Consulting Fees: Our charges for our advisory and consulting services varies and depends on individual requirements. Please contact us at customercontact@e-cryptobrokers.com for more information.

The simple answer is Yes. Participating in a pre-sale and trading cryptocurrencies carry a high level of risk, and may not be suitable for everyone.

Due to the nature of Tokens and the Issuers involved, there is a substantial risk of permanent and total loss of the full or partial value of any token and/or a User’s contribution in purchasing a digital token or cryptocurrency.

We advise that all investors should carefully consider all investment objectives, level of experience, and risk appetite before cryptocurrency /digital token trading. Please consult an independent financial advisor before making any digital token or cryptocurrency Investment decisions

Please contact us either by phone, email or our contact form. One of our consultants will talk you through our client registration and onboarding procedure.

Provided we have the right documents, our registration process only takes an hour or two. Poor quality documents or low-resolution process may delay our ability to complete the registration process.

Yes, to comply with the relevant Anti-Money Laundering and Counter-Terrorist Financing regulations, we require all our clients to provide identification for account verification.

Documents accepted as proof of ID:

  • Passport
  • Government-issued photo ID
  • Driver’s Licenses

All ID documents should display:

  • Your full name
  • Date of birth
  • Your photo
  • Date of issuance (within the last 10 years)
  • Date of expiry (if applicable)
  • All pages should be clear and visible.

Documents accepted as proof of residence:

  • Utility bill
  • Bank statement
  • Government-issued letter or notice

You can change your residential address if you moved or are now living somewhere else. We require documentation of your new proof of residence. All proof of address documents should display:

  • The date of the document (must be dated within last 3 months)
  • Your full name
  • Your full address (this must match with the address in our records)
  • Logo of the company/ official authorities department which sent the letter

e-Crypto Brokers Ltd follows strict Anti-Money Laundering (AML) Policy. To ensure that that the original source of the fund being used to pay investment amounts is derived from legitimate activities, we require every client to complete the questionnaire prior to account verification.

Your investment is never stored on our server or wallet. Your cryptocurrencies are deposited immediately into your wallet. This is the safest and most secure way to store your cryptocurrencies.

A cryptocurrency wallet is a software program that stores private and public keys and interacts with various blockchain to enable users to send and receive digital currency and monitor their balance. If you want to buy any cryptocurrency you will need to have a digital wallet.

The answer is No. Whilst our consultants may help you in setting up your wallet, they will never ask you for your private key or backup phrase as this information is sensitive information which should never be shared with anyone.

Wallets are secure to varying degrees. The level of security depends on the type of wallet you use (desktop, mobile, online, paper, hardware) and the service provider. A web server is an intrinsically riskier environment to keep your currency compared to offline. Online wallets can expose users to possible vulnerabilities in the wallet platform which can be exploited by hackers to steal your funds. Offline wallets, on the other hand, cannot be hacked because they simply aren’t connected to an online network and don’t rely on a third party for security.

Although online wallets have proven the most vulnerable and prone to hacking attacks, diligent security precautions need to be implemented and followed when using any wallet. Remember that no matter which wallet you use, losing your private keys will lead you to lose your money. Similarly, if your wallet gets hacked, or you send money to a scammer, there is no way to reclaim lost currency or reverse the transaction. You must take precautions and be very careful!

Desktop wallets store your cryptocurrency on your own computer and allow you to control the security level. However, that also means that you need to install software that can take up a lot of space since you have to download and update the blockchain. Light clients enable you to avoid this.

Some desktop wallets include multi-bitArmory, Bitcoin CoreBitGoElectrum, and Ethereum Wallet (ether only).

Web wallets hold the blockchain information so you don’t have to, are easy to use for transactions, and are a way to keep your cryptocurrency in another location for safety. They are, however, less private, and it is best to use services with security features such as Yubikeys and Google Authenticator to protect your account.

Some web wallets include CoinspaceBitGoCoinapult, and Xapo.

Mobile wallets allow you to bring cryptocurrency with you in your pocket. You can exchange coins/tokens easily and pay in physical stores by scanning a QR code or using NFC “tap to pay”. As with web wallets, they are less secure than desktop wallets, so please install two-factor authentication tools such as Google Authenticator.

Some mobile wallets include MyceliumBlockchain Wallet and Airbitz.

Hardware wallets are the most private, they are small computers or smartcards built with the sole purpose of generating cryptocurrency private keys offline. Hardware wallets securely sign transactions in the same offline environment.

Some hardware wallets include TrezorLedger Nano S and KeepKey.

The security of your cryptocurrencies and digital tokens depends on your computer, browser or mobile device not being compromised. You are your own bank. No matter how you decide to store your cryptocurrency or tokens, we strongly recommend backing up your private keys.

The most secure solution is to copy your private keys on a simple piece of paper and lock these in a physical safety in a discrete location.

Please contact us either by phone, email or our contact form. One of our consultants will talk you through the various options available and advise you on which wallet is best for your desired currency.

Pre-sales are used by projects as an opportunity to reward early adopters or backers by offering high discounted price on tokens ahead of public token sales.

Pre-sales are typically there for the ICO projects to raise the necessary funds to gear up for the launch of the public ICO and/or to get some more of the product/service finished before the public launch of the ICO. Public token sales (TGE’s) during an Initial Coin Offering are open to everyone in the community and offer tokens at much lower discounts for contributing than at Pre-sales.

An Initial Coin Offering, also commonly referred to as an ICO, is a fundraising mechanism in which new projects sell their underlying crypto tokens in exchange for bitcoin and ether. It’s somewhat similar to an Initial Public Offering (IPO in which investors purchase shares of a company.

Anyone can participate in a token pre-sale provided regulations in your country of residence doesn’t prevent your participation. Most US persons and Chinese residents are not allowed to participate in pre-sales. If you are not sure, please consult one of our brokers who would be able to clarify the regulations in your country.

The simple answer is Yes. Participating in a pre-sale and trading cryptocurrencies carry a high level of risk, and may not be suitable for everyone.

Due to the nature of Tokens and the Issuers involved, there is a substantial risk of permanent and total loss of the full or partial value of any token and/or a User’s contribution in purchasing a digital token or cryptocurrency.

We advise that all investors should carefully consider all investment objectives, level of experience, and risk appetite before cryptocurrency /digital token trading. Please consult an independent financial advisor before making any digital token or cryptocurrency Investment decisions

We accept SEPA bank transfer only. Our bank account details can be found on your purchase order or please contact one of our accounts team who would be happy to provide you with our details.

Please include the Purchase Order number on your purchase order as your reference. This will ensure that your payment can easily be identified and our consultants can start working on your cryptocurrency order(s).

Once your transfer has been received and confirmed by our account team, your personal broker will notify you of when your cryptocurrency will be delivered. Our aim is to deliver all cryptocurrencies within 24 to 48 hours after confirmation of payment.

Our aim is to finalize the selling of your cryptocurrency with 4 to 5 working days including the deposit of funds into your account. If you require the process to be completed, please discuss with your personal broker.

e-Crypto Brokers Ltd ensures that all client deposits are segregated from company funds and client money is never used for any activity other than to serve the demands and requirements of our clients.

We can’t guarantee that this can be done, however, we will try our best to cancel if we can. If for any reason there is a need to cancel your order, please contact our accounts team or personal broker immediately.

The answer is Yes, we produce research reports on all the top cryptocurrencies. Please contact us at customercontact@e-cryptobrokers.com for more information.

The answer is Yes, our portfolio management team are experienced at helping our clients in making decisions about cryptocurrency mix and policy, matching investments to objectives and balancing risk against performance.

The answer is Yes, our pre-sale team would be happy to review the whitepaper, team, ICO details as well as all the available project materials and documentation. Please contact us at customercontact@e-cryptobrokers.com for more information.

The answer is currently No, our technology team is working hard on our mobile and tablet app. However, our e-crypto brokers’ website is fully responsive and will automatically adjust to your mobile and tablet devices making our site easy to use. In addition, our mobile site has the features of our main website.

The answer is Yes, as we believe that our client’s needs, risk appetite, and requirements can change over time. Please contact your personal broker when your risk profile changes so we can discuss any necessary changes.

Please contact us at customercontact@e-cryptobrokers.com and one of our consultants will be happy to source the coin for you at no additional cost.

Please contact one of our accounts team by email customercontact@e-cryptobrokers.com or call us directly so that they can take you through security to help you with any account enquires.

We aim to provide a high standard of service to our users. If, however at any time you would like to discuss with us how our services could be improved, or if you are dissatisfied with the services received, you may contact us directly.

e-Crypto Brokers will commit to investigating any complaint carefully and promptly, and if the services provided have been less than satisfactory, we will endeavor to do everything possible, within reason, to put it right.

With regard to the complaint process after receiving a complaint, the complaints team will ensure that a thorough and impartial investigation is carried out within a reasonable time frame following the below two steps:

  1. You will receive a written acknowledgment within ten business days of receipt of the complaint;
  2. One month after receipt of the complaint, e-Crypto Brokers will send you a response. The response will contain:
  • A final response to your complaint; or
  • A response where e-Crypto Brokers will inform you of the causes of a delay and indicate the date at which the examination of the complaint is likely to be achieved.

    We are confident we can address any concerns to your satisfaction, and we would like to thank you for choosing e-Crypto Brokers. To get in touch with the complaints team, please email customercontact@e-cryptobrokers.com

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